Terms of Service
Last updated: February 2026
1. Agreement to Terms
By accessing or using the Primal Puffs website (primalpuffs.com) and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.
2. Products and Orders
All product descriptions, images, and pricing are subject to change without notice. We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion. Pre-orders are subject to production timelines and estimated delivery dates are not guaranteed.
3. Pricing and Payments
All prices are listed in US dollars. Payment is processed securely through Stripe. You agree to provide current, complete, and accurate payment information. We are not responsible for pricing errors and reserve the right to cancel orders placed at incorrect prices.
4. Shipping and Delivery
We ship within the United States. Delivery timelines are estimates and not guarantees. We are not liable for delays caused by shipping carriers, weather, or other circumstances beyond our control. Risk of loss passes to you upon delivery to the carrier.
5. Returns and Refunds
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, contact us at hello@primalpuffs.com within 30 days of delivery for a full refund. Refunds are processed to the original payment method within 5-10 business days.
6. Referral Program
Participation in the referral program is subject to our referral program terms. We reserve the right to modify, suspend, or terminate the referral program at any time. Fraudulent referral activity will result in disqualification and forfeiture of all rewards.
7. Intellectual Property
All content on this website—including text, graphics, logos, images, and software—is the property of Primal Puffs and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.
8. Disclaimer
Our products are food items intended for consumption as snacks. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your pediatrician before introducing new foods to your child. Nutritional information is provided for reference and may vary.
9. Limitation of Liability
To the maximum extent permitted by law, Primal Puffs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the products giving rise to the claim.
10. Contact
For questions about these Terms of Service, contact us at hello@primalpuffs.com.